casinoph Privacy Policy

1 About This Privacy Policy

This Privacy Policy ("Policy") describes how casinoph ("casinoph," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the casinoph platform, including the website at casinoph.club and any associated mobile applications or services.

casinoph is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

This Policy should be read alongside casinoph's Terms & Conditions, which govern your use of the platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Personal Data We Collect

casinoph collects the following categories of personal data from players and prospective players:

casinoph does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political opinions, or health status unless directly relevant to a responsible gaming assessment you have voluntarily initiated.

3 How We Collect Your Data

casinoph collects personal data through the following means:

• Direct collection: Information you provide when registering a casinoph account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access casinoph, including through cookies, web beacons, and server logs;
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors, and fraud prevention services that casinoph engages to comply with PAGCOR and AML obligations;
• Publicly available sources: In limited circumstances, casinoph may verify information against publicly available records for compliance purposes.

4 How We Use Your Personal Data

casinoph processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your casinoph account, including verifying your identity and age (21+) as required by PAGCOR regulations;
• Transaction processing: Processing deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card, and maintaining accurate financial records;
• Regulatory compliance: Meeting casinoph's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and administering self-exclusion, deposit limits, and cooling-off tools;
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of casinoph's support services;
• Platform security: Detecting and preventing fraud, unauthorised access, cheating, and other prohibited conduct;
• Service improvement: Analysing usage data to improve casinoph's games, features, and overall player experience;
• Marketing communications: Sending you promotional offers and updates about casinoph, where you have provided consent or where permitted by applicable law. You may opt out at any time.

casinoph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, casinoph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your casinoph account, process transactions, and provide gaming services;
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws;
• Legitimate interests: Processing necessary for casinoph's legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain optional features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

casinoph does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following circumstances:

• Payment processors: GCash, PayMaya, and Philippine banking partners receive the financial data necessary to process your deposits and withdrawals;
• KYC and identity verification providers: Accredited third-party providers that assist casinoph in verifying player identities and ages in compliance with PAGCOR requirements;
• Fraud prevention and AML services: Providers that help casinoph detect and prevent money laundering, fraud, and other financial crimes as required by Philippine law;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where disclosure is required by law or regulatory directive;
• Law enforcement: Philippine law enforcement agencies, where casinoph is legally compelled to disclose information in connection with a criminal investigation or court order;
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers engaged by casinoph under strict data processing agreements that prohibit independent use of your data.

7 Cookies & Tracking Technologies

casinoph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit casinoph. We use the following types of cookies:

• Strictly necessary cookies: Essential for the casinoph platform to function — including session management, login authentication, and security features. These cannot be disabled;
• Functional cookies: Remember your preferences (such as language settings and display options) to personalise your casinoph experience;
• Analytics cookies: Collect anonymised data about how players use casinoph, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers;
• Security cookies: Help casinoph detect and prevent fraudulent activity, bot access, and other security threats.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the casinoph platform. casinoph does not use cookies to serve third-party advertising.

8 Data Retention

casinoph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• Account and identity data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and BIR requirements;
• KYC verification documents: Retained for the duration of your account and for five (5) years following account closure;
• Customer support communications: Retained for two (2) years from the date of the last interaction, or longer if relevant to an ongoing dispute;
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, casinoph will securely delete or anonymise your personal data in accordance with NPC guidelines.

9 Data Security

casinoph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and casinoph's servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of casinoph's platform;
• Multi-factor authentication requirements for casinoph staff accessing systems that process personal data;
• Incident response procedures aligned with NPC breach notification requirements.

While casinoph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your casinoph login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by casinoph:

• Right to be informed: The right to know what personal data casinoph collects about you and how it is used — as set out in this Policy;
• Right of access: The right to request a copy of the personal data casinoph holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to casinoph's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe casinoph has violated your data privacy rights.

11 Children's Privacy

casinoph's services are strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming laws. casinoph does not knowingly collect personal data from individuals under the age of 21.

If casinoph becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the matter to PAGCOR as required. If you believe a minor has registered with casinoph, please contact our support team immediately at [email protected].

12 Updates to This Policy

casinoph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, casinoph will notify registered players via email or an in-platform notification before the changes take effect.

The effective date of the current version of this Policy is indicated at the top of this page. Your continued use of casinoph following notification of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how casinoph protects your data.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or casinoph's data practices, please contact our Data Protection Officer:

• Email (Privacy): [email protected]
• Email (General Support): [email protected]
• Live Chat: Available 24/7 via the casinoph platform
• Response time: Privacy requests are handled within 15 business days as required by the Data Privacy Act of 2012

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with casinoph's response to your privacy concern.